CRM & Marketing Automation Specialist

Job description

Are you a detail oriented CRM and marketing automation specialist? Do you enjoy building and optimising lifecycle programs that drive customer engagement, retention, and growth through highly personalised, data‑driven journeys? DiJones is seeking a CRM & Marketing Automation Specialist to play a key role in evolving our lifecycle marketing strategy within a residential real estate context. This role is ideal for someone who has residential real estate experience and enjoys working at the intersection of data, technology, and customer experience, partnering closely with operations and technical teams to deliver measurable commercial outcomes. This role includes 2 fixed office days in Pymble, with 1 additional day working from home or another DiJones office depending on business requirements. Key Responsibilities: Lifecycle Marketing & Campaign Management Plan and manage the CRM and marketing automation use case calendar, supporting key customer lifecycle stages such as buyers, sellers, landlords, tenants, appraisals, campaigns, and post transaction engagement. Marketing Automation Execution: Design, build, test, and deploy omni‑channel automation journeys across email, SMS and web m...