IT Help Desk Specialist

Job description

IT Help Desk Specialist Lion Street: Austin, TX: About Lion Street: Lion Street, an Integrity company, is based in downtown Austin, Texas. Lion Street provides elite independent life insurance producers access to the financial products, intellectual capital, and specialized resources they need to meet the sophisticated financial planning needs of their high-net-worth and corporate clients. Job Summary: Great opportunity for a customer service oriented, tech savvy individual looking for an entry level Help Desk role in a growing financial services organization. The main objective is to provide knowledgeable, friendly, and responsive end-user technical support of hardware and software issues via telephone and in-person resolution. Ideal role for a self-starter who enjoys helping others and working with technology. Primary Responsibilities: Actively monitor and promptly respond to IT support requests from employees and customers during scheduled hours Provide IT support for desktops, laptops, tablets, smartphones and VOIP phones and peripherals Provide support to customers, primarily for email client and internet browser configuration and support of specific company sponsored applicat...