Senior Customer Service Account Representative

Job description

Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in Syracuse, NY. Role Responsibilities: - Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing - Own end‑to‑end order management , including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration. - Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements. Role Purpose: - Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account custom - Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates - Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams. Required Qualifications: - Bachelor’s Degree with 1+ years of account order management or customer service experience or Associate’s Degree...