Strategic Account Manager

Job description

We’re looking for a Strategic Account Manager to manage a high-volume portfolio of smaller accounts within our FordDirect and Lithia programs in the Detroit, Michigan territory. This is a hybrid Sales + Customer Success role focused on driving retention, increasing product adoption, and uncovering expansion opportunities—primarily through remote engagement. You’ll work closely with dealership partners, helping them get the most out of Impel while ensuring consistent performance across your book of business. What You’ll Do: Manage a High-Volume Book of Business Own a portfolio of FordDirect and Lithia accounts with a focus on retention and growth Drive retention across your book of business Prioritize and manage outreach across a large number of accounts Drive Adoption & Customer Success: Ensure clients are fully utilizing Impel’s platform and features Conduct onboarding, training, and ongoing check-ins (primarily virtual) Proactively identify risks and address performance gaps Sales & Expansion Focus: Identify upsell and cross-sell opportunities within existing accounts Partner with Sales when needed to close expansion opportunities Contribute to customer references and success sto...