Retail Collections Specialist I

Job description

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and qualified for this role, we invite you to apply. Essential Functions/Responsibilities: The Retail Collections Specialist I is considered an entry-level, less experienced collector. An individual with this title will focus primarily on making quality collection calls that address the fact finding questions that will assist a collector in telling the story behind the delinquency of an account while working to solve delinquency and make payback arrangements with the client. This position requires the collector to learn the bank’s systems and processes. They will need to work with clients when a modification, deferment, or extension is appropriate. They learn when to refer accounts for additional action, such as repossession, when warranted. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job: - Initiate contacts through varied means of communication with clients regarding past due accounts. 20% - Works an assigned block of accounts and is responsible for all of the work requir...