Customer Support Lead

Job description

The role Candid Health is seeking a Customer Support Lead to enable our Support team as we continue to scale. In this role, you will be responsible for growing multiple individual contributors on the team, driving strategic outcomes that will allow the entire Support team to achieve best-in-class support as our product and team grow, owning support quality for various areas of the business, and developing systems that allow Candid to continue providing excellent experiences to customers. A successful candidate has experience contributing strong impact on a world-class Customer Support team that prides itself in delivering a delightful and effective customer experience in the context of hard, complex problems. Location: Candid Health is an in-person team with office locations in San Francisco, Denver and New York City. This is not a remote position. What you’ll be doing: You will start with a strong IC focus for the first 6 months of your Candid tenure to become a product expert, ensuring you know what excellence looks like at the lowest tactical level of supporting Candid’s customers, so you can effectively model it for others and apprentice your team on how to achieve it. Build an...