CX Account Owner
AB InBev · CZ
Seniority Level: Entry level #Talent Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and acti...
Job description
Seniority Level: Entry level #Talent Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. Job purpose: Be the process owner of all incoming requests from customers and internal business partners / stakeholders via e-mail/EDI/B2B portal/other channels within the French market. Business environment: Key accountabilities: Own the end-to-end process of customer contacts, from first contact to final resolution & communication back to the customer (Phone, email, payment cases, EDI platform and other channels) Delegate and follow-up the customer request resolutions with all internal stakeholders: CXC Team, Sales Team, Finance Department, Invoicing Team, Pricing Team, Master Data Team, Bonus Management, etc. Lead Sales missions within your scope...