Product lead - Customer Experience & Insight

Job description

About us At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. Our Customer team shapes extraordinary experiences for Dyson owners worldwide. We deliver proactive, fast, and thoughtful support that makes customers feel valued. We build loyalty through meaningful engagement, inspire advocacy, and turn every interaction into long‑term connection. Guided by our principles - effortless experiences, global consistency, personalisation, and relentless improvement - we ensure every customer’s journey with Dyson is exceptional. About the role: At Dyson, we’re obsessed with understanding our customers - what they think, how they feel, and how we can make every interaction better. As our Product Lead for Customer Data , you’ll play a key role in shaping the future of customer experience across the business. This is an opportunity to combine insight, innovation, and technology to help Dyson deliver outstanding experiences at scale. If you’re energised by solving problems, shaping platforms, and turning feedback into meaningful impact, this is the role where you’ll make a real difference. The role will be r esponsib...