Client Success Manager (R-19091)

Job description

The Client Success Management function is responsible for retaining existing business and drive sales growth through client adoption of Company products and services. Specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company. Essential Key Responsibilities: outcomes (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal adoption roadblocks as well as identifying opportunities for growth into strategies for success and KPIs - Serves as the primary post-sale point of contact for clients - Work as a Trusted Advisor to provide strategic guidance and a path to value with clients. - Actively manage a portfolio of assigned accounts so that clients may achieve their positive business - Responsible for all post-sale activities as part of the clients’ journey, including...