KYC Operational Excellence & Performance Lead

Job description

KYC Operational Excellence & Performance Lead is a senior-level position responsible for leading and driving continuous improvement through data analysis, process optimization, and performance management. The role focuses on identifying inefficiencies, performing root cause analysis, and implementing data-driven improvements to enhance business performance, productivity, and decision-making for KYC (Know Your Client) improvement program at Citi. Responsibilities : Qualifications: - Experience in Performance Reporting and KPI Management - Experience in Data analysis and Creating Performance Dashboards - Familiarity with Process Lifecycle Management and Automation - Experience with Workforce Planning and Capacity Modeling - Evaluating Performance of internal teams to ensure that Internal KPIs are met - Extensive Senior Operations Management experience - Building and maintaining relationships with key stakeholders - Ability to operate with a limited level of direct supervision - Can exercise independence of judgement and autonomy - At least 6 years of banking experience - Advanced Excel skills (dashboarding, automation) - Strong analytical and problem-solving skills with a focus on ro...