Patient Services Representative

Job description

Job Summary The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording, and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner. Essential Functions: - Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews and updates patient information in EPIC (E.H.R.) - Accepting, recording, and verifying insurance information, - Processing referrals and prior authorization requests - Collecting copays and account balance payments - Efficiently and timely answering phone calls and directing calls to the appropriate staff or records messages. - Scanning documents into EMR and other administrative tasks related to the efficient operations of the department - Contributes to...