Member Services Representative - Dakota Branch

Job description

Reporting to the Manager, Member Service or Assistant Branch Manager, the Member Service Representative plays a key role in delivering a consistent and compelling member experience at ACU. The Member Service Representative supports members with their day to day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members. KEY ACCOUNTABILITIES: - Provides a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times. - Promotes, educates, and assists members with their digital banking needs. - Provides transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc. - Assists with opening and closing duties of the vault, ATM, and cash recycler units as required. - Supports lobby management, greeting members warmly on arrival. - Throu...