Dutch speaking Customer Service and Technical Support Advisor with English

Job description

We are looking for a Dutch speaking Customer Service and Technical Support Advisor with English. Purpose of the role: We would like to have experts to become ambassadors of our brands We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios , (including physical stores and e commerce ), basic technical support for troubleshooting and backoffice tasks. Requirements: - C2 Level of Dutch - Advanced level of English - Listening and understanding capacity - Empathy (Understanding others) - Customer focus - Problem solving and Technical learning - Integrity and trust - Conflict management Desirable experience: - Digital (User level)/ e-commerce user. - Cross-Selling Up-Selling. - Social Media User - A plus if they have previous experiences in services in store attending consumer´s on these product categories Desirable Skills: - Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality - Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals - Communication: Exchanging information, ideas, and messages between individuals or groups thro...