Collections Specialist

Job description

The Collector position will contact delinquent, charged-off customers to arrange for repayment or settlement of account balances. Primary responsibility is collecting on Personal loans. In the Role: - Initiate contact with customers via telephone regarding charge off accounts while arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures - Negotiate with customers to resolve accounts. - Maintain and notate all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts - Investigate, research, and track consumer information using online skip tracing tools - Work in a goal-oriented environment to meet production indicators. - Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies - Maintain compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations Requirements: - Education - High School diploma OR GED minimum - Collections / Call Center experience strongly preferred - An in-depth understanding of collections and negotiation skills - Strong negot...