Client Service Manager - Associate

Job description

At J.P. Morgan (JPM), we are committed to delivering exceptional client service. As a Client Service Manager – Associate in Securities Services, you will support and work on initiatives to help drive client satisfaction. As a Client Service Manager (CSM) in Securities Services, you will join the client service team and support a book of clients. You will work closely with senior members to ensure client satisfaction with JPM and help to manage governance of products and services. Job responsibilities: - Support the senior team to build relationships with client base and to ensure client ongoing satisfaction with JPM. - Provide guidance to junior team members. - Own timely inquiry responses across all products and manage escalations. - Support governance processes for all products, including measurement and monitoring of service levels using KPIs and RAG ratings. - Fully utilize proprietary CRM tools to capture relationship feedback, help generate call reports, and track actions to closure. - Prepare for periodic client relationship reviews. - Ensure accurate billing and timely payments. - Prioritize and help bring global initiatives and ad-hoc projects to closure. - Coordinate clie...