Operations Lead - Supply & Onboarding

Job description

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it. Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives. We are looking for an Operations Lead that will play a key role in ensuring the operational excellence of the Supply & Onboarding management focusing on processes automation and optimizations and proactively addressing risks, bottlenecks, and disruptions. What You'll Do: Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling Oversee and continuously improve the clinical onboarding process and team organization, ensuring a high-quality and consistent experience Act as the cross-team integration lead for...