Ford Pro Elite Service Advisor

Job description

Description Join the Ted Britt Ford Pro Elite Commercial Truck Repair Center as a Service Advisor! We are seeking a customer-focused, organized professional to support our growing commercial truck service operation. This role is ideal for someone with strong communication skills and experience working with fleet and commercial vehicle customers. Responsibilities: - Greet customers promptly and professionally. - Write repair orders accurately based on customer concerns and technician findings. - Communicate repair recommendations, estimates, and completion timelines to customers. - Coordinate workflow between customers, technicians, and parts department personnel. - Monitor repair progress and provide status updates to customers. - Review completed repair orders for accuracy and ensure all work is properly documented. - Assist with warranty and fleet account documentation as required. - Build and maintain strong relationships with commercial and fleet clients. Qualifications: - High school diploma or equivalent required. - Previous automotive or commercial truck service advisor experience preferred. - Strong knowledge of commercial vehicle maintenance and repair processes. - Excelle...