Retention Officer

Job description

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. You'll be the bridge between Capital.com and our Swiss client base in one of the most sophisticated CFD markets in Europe. As we scale our presence across Switzerland, this role exists to turn first-time traders into long-term partner, by delivering market insight, solving problems fast, and building trust that lasts. You will focus on understanding what they need before they ask, and proving that Capital.com is the platform they can grow with. Right now, retention is growth, and you'll be at the center of it. Responsibilities: - Build lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level, then tailoring your support accordingly. - Deliver timely market insights that help clients make informed decisions, drawing on technical and fundamental analysis across instruments. - Own client issues end-...