Help Desk Specialist

Job description

Description sg360° partners with Fortune 1000 brands to pursue unmatched direct marketing performance. We leave no stone unturned in our efforts to drive smarter targeting, stronger messaging and improved ROI. Everything we do - audience analytics, strategic planning, creative development, production and distribution - we do in the pursuit of performance. When you join us, you gain access to a comprehensive benefits package, including paid time off, holiday pay, health, dental, and vision insurance, life insurance, an education assistance program, short- and long-term disability, wellness resources, identity theft protection, and a 401k with employer match. Be part of a legacy of excellence and growth with sg360°! We are looking for a Help Desk Specialist who will support operation of help desk and provide technical assistance and support to sg360° users for queries and issues related to computer systems, software, hardware, and other infrastructure issues. JOB DUTIES: - Provide support for employees in corporate offices, remote users, and production floor across multiple avenues of contact including email, phone, ticketing software, and dial-in support. - Perform scheduled mainten...