Sr Client Experience Lead

Job description

At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to: ● Competitive Hourly Wage ● Membership and Product Commission ● Discounted facials● Friends & Family Discount on Services● 35% Product Discount● Paid Sick Time● Medical, Dental, Vision Benefits for full-time employees● Paid Time Off for full-time employees About the Role: As the Senior Client Experience Lead, you will be a key player in ensuring the success of our shop. You will work closely with the Store Manager to provide a world-class experience for our clients. Your role will focus on leading the team during shifts, ensuring that every client receives exceptional service, and maintaining the overall operations of the shop. What You'll Do: Client Service & Hospitality: ● Deliver top-notch client service and hospitality, setting the standard for the entire shop.● Collaborate with the Store Manager to handle schedule adjustments, ensuring efficient operations.● Manage Skin Therapist appointments within our booking system, ensuring balance and optimization.● Supervise on-shift sta...