General Manager

Job description

POSITION SUMMARY: This position is under the direct supervision of the Area Director of Operation or Executive General Manager and provides restaurant leadership in accordance with established company standards. ESSENTIAL DUTIES AND TASKS: - Manages Restaurant Environment - Ensures prompt, friendly service according to company guidelines - Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience - Ensures the immediate response and correction of all verbal, email, and social media guest complaints - Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues - Teaches and enforces alcohol awareness and builds a positive relationship with local authorities by seeking their assistance in alcohol related issues - Maintains adequate inventory levels - Ensures product preparation and presentation uncompromisingly meeting company standards - Effectively oversees/schedules associates to meet sales demands - Maintains effective safety and security programs according to company policy and government standards - Promotes and manages restaurant organization, cleanliness and sa...