Patient Services Specialist I

Job description

Job DetailsJob Location: Concord - Concord, NC 28025Job Supervisory Responsibilities: None General Summary: A nonexempt, clerical position responsible for receiving incoming telephone calls in a prompt, courteous, and professional manner and greeting/assisting visitors in the same manner. Essential Job Responsibilities: Patient Check-In including reception, registration, updates, etc. Verify vaccine reorders. Run daily reports at the end of the shift (balancing monies, charges and kept appointments. Daily count and reconciliation of Petty Cash. Patient Check-Out including collecting of co-pays, past due balances, etc. Post and accept charges in EHR, verify the number of units, diagnose codes, and rending. Monitor patients waiting area to avoid excessive wait times. Advises nurse(s) of patient additions/deletions to schedule. Insurance verification (verify insurance with patient, obtaining insurance cards and make copies). Create patient appointment reminder calls. Answers patient questions and concerns by providing accurate and helpful information. Answers/Screens/Forward incoming calls. Open, sort, deliver and collect mail. Educates patients on shot room protocol. Ensure patient w...