Security Premium Seating Staff

Job description

Job DetailsJob Location: TeamOps - Foxborough, MA 02035Position Type: Part TimeEducation Level: High School Diploma or EquivalentSalary Range: $15.00 - $20.00 HourlyJob Category: Security SUMMARY: A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service. A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities. Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end. DUTIES AND RESPONSIBILITIES: Welcome Premium Seating guests with exceptional customer service and a smile throughout the event. Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas. Attempt to resolve seat disputes or other Fan C...