Front Desk Agent

Job description

About our Brand That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor. We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. Responsibilities - Greet every guest promptly with a smile and maintain eye contact - Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel - Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. - Check in guests, assure that guest is assigned type of room requested and the correct rate is charged. - Arrange for luggage to be delivered to guest rooms as needed - Issue correct keys to the guest - Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late c...