Golang Software Engineer II

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Golang Software Engineer II to join the Workforce Management product team - Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll design and deliver scalable backend systems that power features used by thousands of customers and millions of end users, helping organizations optimize workforce efficiency through reliable, data-driven automation. What you’ll be doing: Design, implement, test, and maintain backend services in Go that support Workforce Management features and customer-facing functionality. Deliver end-to-end features: participate in discovery, estimate work, implement changes, write tests, and support releases to production. Collaborate with product managers, SREs, QA, and other engineers to translate requirements into reliable, maintainable solutions. Write clear, well-tested code a...