Technical Support Engineer (m/f/d)

Job description

Deine Aufgaben - Provide advanced technical support for the diagnosis and repair of home appliances. - Guide customers, call center agents, and field service technicians through troubleshooting and repair solutions. - Analyse recurring technical issues and escalate critical cases when required. - Ensure correct understanding and application of warranty policies and procedures. - Validate warranty cases and ensure proper implementation in internal systems and CRM platforms. - Act as a technical interface between Service Network, Call Center, Spare Parts, and Quality teams. - Prepare and maintain technical documentation, training materials, and guidelines. - Provide technical leadership within the Technical Support team. - Generate technical and operational reports using CRM data and excel. - Provide structured feedback to internal stakeholders for product and service improvement. Dein Profil - Technical education or engineering background (electronics, electromechanics, or similar). - Proven experience in technical support, field service, or repair of home appliances. - Experience working with warranty processes and service systems. - English: fluent (written and spoken) - German is...