Service & Customer Success Manager

Job description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do: This role is critical in defining, governing and continuously improving the processes, standards and operating model required to deliver Vodafone Business Technology Solutions products and services in a consistent, scalable and customer-centric manner. As a customer-facing function, it is accountable for end-to-end service performance, proactive stakeholder engagement and driving measurable customer satisfaction and retention within the scope of Service & Customer Success Management. In this role, you act as the central coordination point between customers, operations, IT and cross-functional teams to ensure seamless end-to-end service delivery and sustainable customer success. Beyond contributing to service...