2nd line support

Job description

2nd line IT Support - £200 to £220 per day (inside) Summary of role;: The post holder will be expected to deal with a range of technical duties some of which will be undertaken within procedural guidelines and others will be highly complex problem solving tasks requiring critical analysis, research and reporting. There will also be a need to organise substantial blocks of work with a high degree of accountability. - Provide detailed technical assistance for delivery of IT projects, including systems architecture and support. - Provide high level infrastructure support for companies servers ensuring whilst ensuring that network uptime is within SLAs - Resolve escalated support calls/issues from the IT Support Assistants - 2nd line support on Systems Key tasks and responsibilities: · E-mail Systems, Exchange environment, Content filtering, TLS, · Internet browsing and content filtering · All external facing systems · VPN Services, IPSec, SSTP, IAG, CheckPoint, SSL · Terminal Services · Server virtualisation using (Hyper-V, VMware etc) · Routers and Switches (Cisco, HP etc) · Active Directory, DNS, DHCP, GPOs, WINS, Replication, Sites · Time Synchronisation across the network · UPS Ma...