Payment Correspondence Supervisor

Job description

The Payment & Correspondence Supervisor will oversee all functions of the Payment & Correspondence Team, including outgoing manual bill requests to taxing authorities, tax bill review (keying and verification), Bill Vault reporting to customers, incoming mail sorting, letter correspondence, and monitoring EFT/ACH funds and physical checks to ensure balancing and accurate payment remittance. This position designs, implements, and monitors productivity and quality control standards, develops best-practice procedures, and ensures consistent team performance and growth. The Supervisor will work closely with clients and internal support teams, furthering LERETA’s reputation as a trusted leader in the tax service industry. Operations, Workflow Management & Reporting: · Develops and documents workflow procedures, ensuring they are implemented effectively and maintained at high quality standards · Plans and organizes team operations in alignment with the company’s strategies and objectives · Organize and prioritize work to ensure timely completion of assigned daily tasks. · Leads and facilitates daily team huddles, encouraging and supporting employee suggestions for process improvements an...