Onboard - Director of Professional Services - Internet Management

Job description

About Onboard: Onboard by Conservice is a tech-enabled internet management service built for multifamily and single-family rental property owners. We manage the full internet program lifecycle — from ISP contracting through resident enrollment, implementation, and ongoing account management — so property owners can deliver a better resident experience without the operational complexity. The Role: We're looking for a Director of Professional Services to lead the team that turns signed contracts into live, enrolled, and value-generating customer programs. You'll manage our Implementation and Resident Marketing Leads— and be responsible for keeping those functions coordinated, high-performing, and operating at a consistent standard. This is a people leadership and delivery governance role. The VP of Customer Success sets strategy and holds top-line targets. Your job is to make the team leads excellent: develop their capabilities, maintain the project portfolio view, resolve cross-function dependencies before they become customer-visible problems, and build the operating rhythm the pod needs to run well without constant escalation. The right candidate is a strong operator with real coa...