Lead Technical Support Engineer

Job description

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE: We are looking for a Lead Technical Support Engineer to guide our support operations. In this "player-coach" role, you will be responsible for the daily leading of the support team—managing ticket triage, overseeing SLAs, and mentoring engineers—while remaining hands-on with our most complex technical challenges. You will act as the technical anchor for the team, troubleshooting intricate issues across Kubernetes, Linux, and Cloud environments, and serving as the primary point of escalation for critical customer incidents. WHAT YOU'LL DO: Daily Team Leadership & Operations: - Workflow Management: Oversee the daily support queue, prioritising tickets, assigning tasks based on technical expertise, and ensuring workload balance across the team. - SLA Monitoring: Ensure the team meets response...