Customer Success Manager - Bilingual: English/Spanish

Job description

Company Description Customer Success Manager: Are you ready to develop the future of retail? As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce. VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world. Job Description: We build. We create impact. We are seeking a bilingual (English/Spanish) Customer Success Manager (CSM) to support and grow relationships with our strategic-level accounts across the Americas. This role plays a critical part in driving adoption, delivering measurable business value, and scaling VusionGroup solutions across large, complex customer environment As a Customer Success Manager on the Customer Success team, you will make a positive impact by being responsible for: Acting as the main point of contact for customer needs, issues, and escalations. Driving regular communication cadences like QBRS and to...