IT Service Desk Technician 17945

Job description

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are currently looking for an experienced IT Technician to work in a consultant role supporting end users in a fast-paced and service-oriented IT environment. What You Will Work On Receive, analyze, and resolve incoming IT support requests and incidents Troubleshoot and resolve hardware and software-related issues Work with ticket handling, prioritization, escalation, and follow-up activities Provide both on-site and remote IT support to end users Support workplace IT environments and end-user devices Perform user administration and account-related support tasks Ensure high service quality and positive user experiences Support Microsoft 365 and Windows-based environments Collaborate with users, colleagues, and technical teams in daily support activities Contribute to structured and efficient IT suppor...