Senior Workforce Management Analyst

Job description

Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission: We empower GetYourGuide's Care ecosystem to deliver exceptional customer experiences by providing strategic insights, forecasting excellence, and data-driven decision-making capabilities that serve all our stakeholders—from customer support teams to supplier operations and beyond. Your Mission: As Senior Workforce Management Analyst , you will be instrumental in optimizing workforce performance and driving operational excellence across GetYourGuide's global Care ecosystem. Your mission encompasses: Workforce Planning & Forecasting - Deliver accurate long-term, medium-term, and short-term workforce planning and forecasting across Customer Care Operatio...