Merchant Services Client Solution Manager II - Corporate & Institutional Banking (C&IB)

Job description

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Solution Manager II within PNC's Corporate & Institutional Banking (C&IB) Merchant Services organization, you can sit anywhere within the PNC footprint. As a Client Solution Manager II within PNC’s Corporate & Institutional Banking (C&IB) Merchant Services organization, you lead a team responsible for the day-to-day client experience and the long-term health of the portfolio. You are accountable for how your team delivers service, protects revenue, retains clients, and identifies growth opportunities across an assigned book of existing Merchant Services clients. You manage and develop a team of Relationship Management and Service Support professionals who support clients post-sale. Your role is to set clear expectations, coach performance, and hold the team accountable for executing on client experience o...