Operations Management Consultant

Job description

We’re looking for an enthusiastic, motivated, and relationship‑driven Operations Management Consultant to join our distribution support team. If you enjoy working with technology and data to support both internal and external partners by identifying needs, solving problems and finding solutions this role is for you. The Operations Management Consultant (OMC) provides industry leading Distribution support, through effective relationship management. The position proactively identifies needs and solutions for our Distribution Partners by assisting with client-facing technology, promoting educational tools and services as well as facilitating solutions to any item pertaining to the John Hancock Operations organization. Key Responsibilities: - Manage inquiries into the OMC inbox maintaining a 24-hour SLA - Provide assistance with CRM data management. Including creating, updating, and merging records for producers, contacts and firms. - Communicate regularly with internal wholesalers, external wholesalers, and external customers - Represent John Hancock on calls with Producers and Firms - Assist with Point of Sale, Firm, Producer identification for case set up/assignment - Sustain the de...