VP, Customer Success

Job description

Runwise is seeking a VP, Customer Service to lead the strategy and execution of our entire customer experience organization, including Customer Support, Customer Onboarding, and Customer Success. This is a senior leadership role responsible for ensuring customers successfully deploy, operate, and continuously benefit from the Runwise platform as we scale nationally. This role will oversee the full post-sale customer lifecycle - from onboarding new buildings to providing reactive support and proactively optimizing system performance. The VP, Customer Service will partner closely with Field Operations, Product, Engineering, and Sales leadership to deliver a seamless customer experience and build scalable service systems as Runwise continues to grow. THE TEAM: Runwise ( www.runwise.com ) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, cooling, water, etc…) in 8000+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 100,000 cars worth of carbon emissions off t...