Customer Service Planner

Job description

We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience. Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team-focused environment. What we offer: o Pension plan (up to 7% employer match) o Life assurance o Employee assistance program o Referral scheme - Competitive Salary: Reflecting your skills and experience - Generous Leave: 25 days annual leave (pro-rated in hours) - Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: - Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts - Career Development: Extensive growth and advancement opportunities What you’ll do: - Plan and schedule installation workloads to maximise efficiency - Coordinate appointments and support customer bookings - Work closely with Field Line Managers to resolve scheduling issues - Provide administrative support to keep operations running smoothly - Help identify and resolve poten...