Customer Service/Call Center Representative

Job description

Position Summary: Answers, responds to, and follows up regarding alarm activity by performing some or all of the following duties: This position is onsite at 2210 Landmark Place, Manasquan NJ 08736 Essential Duties And Responsibilities include the following. To perform this job successfully, the Monitoring Representative I may be expected to perform some or all of the duties listed, and other duties as assigned. Knowledge: Skills: Abilities: - You will work in a dynamic, collaborative environment, working closely with customers and coworkers. - Verifies, responds to, and dispatches on emergency signals. - Answers incoming calls. - Operator must be licensed to work in all States mandating requirements. - Must be proficient in the verification and dispatching of alarms to police/fire agencies - Must know the different types if signals and the SOP’s for each signal. - Operator will work under close supervision during the first 30 days. - Must keep abreast of the organization goals and positions held. - Must be able to meet minimum productivity standards set. - Must keep abreast of both company and central station policies. - Must meet minimum quality standards set for them. - Position...