Head of Client Success

Job description

We’re AmTrust International — a London‑headquartered insurance business with offices across the UK and more than 1,900 colleagues in 13 countries. As part of a global group, we partner creatively with leading financial institutions, retailers, and manufacturers to deliver bespoke insurance solutions across international markets. We’re now hiring a Head of Client Services to lead a newly formed team based in either our Nottingham or Dublin office. This is a pivotal role within our brand‑new Client Services function. You’ll take the lead in shaping how we collaborate with our partners—building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. The role requires close engagement with clients and deep collaboration across internal teams to resolve issues, improve processes, and ensure an excellent partner experience. Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders. To succeed, you’ll bring: - Significant client‑facing experience, ideally within insurance or a regulated financial services environment. - A strong operational background, wi...