IT Support Technician 1 - Dallas

Job description

Job DetailsJob Location: 0000-Corporate - Carrollton, TX 75006Position Type: Full-Time/Part-TimePosition Summary Provides first level of computer system technical support to club managers, troubleshooting common issues such as login problems, Internet connectivity issues, application error messages and hardware failures. Analyzes simple inquiries and determines appropriate resolution or escalation. Alerts management and team members when a major problem is suspected.QualificationsDuties & Responsibilities Act as a point of contact for resolution of technology-related issues for club managers. Interact with club managers and co-workers to diagnose and resolve problems efficiently. Document all tickets in help desk system and communicate status updates timely. Manage system access requests for new, transferred and terminated employees Troubleshoot, analyze, resolve, track, escalate and accurately document basic software, hardware and simple technical problems. Follow established procedures and escalate tickets to Level 2 Technician when appropriate. Follow-up on all open tickets proactively to ensure timely resolution. Provide input and update knowledgebase as necessary. Adhere to es...