Supervisor Operations ERM, Europe

Job description

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Supervisor Operations, ERM (Remote): Full time, Netherlands, Finland, Luxembourg, Denmark, Italy, Norway, Poland, Spain, Sweden, United Kingdom The Supervisor Operations ERM is responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing support and coaching whilst ensuring adherence to agreed processes, service standards, and quality expectations across a global operations setup. You will be the primary point of contact for the team members. You will actively coach and develop the team to meet and exceed all performance targets, taking into consideration (part of) the team can be virtual. This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You will work independently on requests as assigned and takes the initiative to provide assistance. As a Supervisor Operations, ERM, you will - Supervise and support agents in managing crew movements, rotations, and disruptions in a complex, 24/7 service environment - Seek opportunities to review operational processes and...