End User Support & Smart Hands Technician

Job description

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU’LL DO: We are seeking a motivated, tech-savvy End User Support Technician to provide front-line support across AV conference room systems, network infrastructure, and service desk operations. This role is critical to ensuring smooth daily operations, responding to issues swiftly, and supporting our team’s collaborative efforts. KEY RESPONSIBILITIES: Helpdesk & End User Support - Act as a primary contact for technical assistance, resolving software, hardware, and connectivity - Log, track, and escalate tickets using our service desk tools. - Communicate clearly and professionally with users, focusing on a great support experience...