Technical Account Manager, GDC air-gapped

Job description

Minimum qualifications: - Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 8 years of experience in a customer-facing role driving technical implementations, cloud operations (e.g., launch planning, release management), or escalation management. - Ability to travel up to 20% of the time, including onsite commitments with customers. - Must possess an active Security Check (SC) UK security clearance, and the ability to obtain Developed Vetting (DV) UK security clearance. Preferred qualifications: - Experience in application/workload migration to public cloud providers, specifically within the Public Sector or highly regulated industries. - Experience with air-gapped or sovereign cloud solutions and the associated operational challenges. - Experience in service management (e.g., ITIL), with a focus on managing technical escalations and ensuring customer support health. - Deep understanding of one or more technical domains: IT security, networking, database systems, AI, or cloud-native architecture (e.g., Kubernetes/GKE). - Proven ability to communicate effectively with C-suite executives and technical stakeholders to...