Customer Support Manager

Job description

Opportunity We are looking for a proactive and customer-focused Customer Support Manager to join our team. In this role, you will act as the primary operational point of contact for our customers, ensuring the successful delivery of support services, upgrades, and change requests related to our software solutions. You will play a key role in driving customer satisfaction, coordinating cross-functional teams, managing service delivery, and ensuring projects are delivered on time, within scope, and within budget. This is an excellent opportunity for someone who combines strong project management skills with a passion for customer success and operational excellence. Your Mission: Key Responsibilities: Customer Relationship Management: - Serve as the main operational point of contact for assigned customers. - Build and maintain strong customer relationships through regular communication and feedback sessions. - Monitor customer satisfaction and Service Level Agreement (SLA) performance. - Handle escalations and complaints in a professional and solution-oriented manner. - Collaborate closely with Account Managers and Customer Support Team Leads to support customer success initiatives. S...