IT Support Specialist

Job description

Job DetailsJob Location: Rockhurst University - Kansas City, MO 64110Rockhurst University seeks an IT Support Specialist to provide first level technical assistance to our faculty, staff, students and. The Support Specialist’s duties include but are not limited to: Answer questions and resolve IT problems for clients in person at the Helpdesk, via telephone or teleconference. Maintain and assign the service ticket system daily; respond to assigned requests promptly. Provide assistance, training, and troubleshooting concerning the use of computer hardware, software, printing, and installation of applications, email, and operating systems. Assist in the setup and maintenance of audiovisual equipment for classrooms and special events. Maintain technology assets, complete equipment repairs, perform updates and new rollouts of equipment. Work closely with a team of other IT professionals to complete large projects. Manage technology inventory to include procurement, tracking and disposal. Ensure that University systems are aligned with IT standards. Occasionally provide support for special events or conferences and may require evening or weekend support. Rockhurst University is a Cathol...