Senior Backend Developer - Contact Center

Job description

Senior Backend Developer - Contact Center Department: Development & Engineering: Employment Type: Full Time: Location: Portugal: Description: **ALL CANDIDATES MUST BE LOCATED IN PORTUGAL**: We offer a hybrid working style, with an office in Coimbra and plans to open offices in Aveiro and Porto in the future. This approach gives team members the flexibility to work remotely while also coming together in the office for collaboration and teamwork. About the Role Intermedia is looking for a Senior Backend Developer to join our Contact Center product team, focused on building the backend services and platform capabilities that power Interaction Orchestration, Agent and Supervisor experiences . In this role, you will help design and develop scalable, reliable, and maintainable backend services that support core Contact Center capabilities such as agent workspace, supervisor experiences, real-time operational data, monitoring, performance insights, interaction assignment, workflow orchestration, and API-driven product integrations. This role is a strong fit for someone who is hands-on, product-minded, and comfortable working on complex backend systems with real-time and near real-time dat...