101003 - Front Desk Clerk

Job description

Job DetailsJob Location: Cotton Court - Lubbock, TX 79401Position Type: Full-Time/Part-TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Our hotels are unique and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today’s passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Status: Non-Exempt: Reports to: Front Office Manager JOB SUMMARY: The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel. ESSENTIAL DUTIES & FUNCTIONS: Operational Responsibilities: Perform check-in and check-out procedures efficiently. Handle reservations, cancellations, and guest inquiries. Maintain the cleanliness and organization of the front desk area. Guest Services: Greet g...