Call Center and Rebate Application Representative

Job description

Job Family: Business Operations Travel Required: None Clearance Required: None Overview: Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse. Our dedicated team delivers an exceptional customer experience through prompt and accurate processing of energy efficiency rebate applications and providing overall customer service in a specialized and technical environment. Our work includes detailed reviews of applications for energy rebates through the State of Colorado’s Home Energy Rebates Program for eligibility, finalization of energy applications and resultant payments, inbound and outbound support for applicants and program participants via phone and email, and other types of back-office processing support for our client, program participants (residents/consumers and contractors) and other program partners. Individuals must be able to work an eight-hour shift between the hours of 8:30 AM MT - 5:00 PM MT. What You Will Do: Our task is to organize and make sense of a wide variety of project data, pr...