Patient Support Representative/New Patient Referral Coordinator
Pain Treatment Centers of America · Harrison, Arkansas, US
Description PATIENT SUPPORT REPRESENTATIVE/NEW PATIENT REFERRAL COORDINATOR Job Title: Patient Support Representative/New Patient Referral Coordinator Superv...
Job description
Description PATIENT SUPPORT REPRESENTATIVE/NEW PATIENT REFERRAL COORDINATOR Job Title: Patient Support Representative/New Patient Referral Coordinator Supervisor: Practice Manager Employment Type: Full-Time FLSA Classification: Non-Exempt Location: Harrison, AR SUMMARY OF RESPONSIBILITIES: The position of Patient Support Representative/New Patient Referral Coordinator is responsible for responding to incoming calls, new patient scheduling, and providing excellent customer service. ESSENTIAL FUNCTIONS: (1) Answers all incoming calls and records all communication and follow-up efforts in the patient’s notes. (2) Respond to new patient inquiries by answering all calls to the New Patient’s line. (3) Follows communications scripts, FAQ documents and other resources when handling different topics. (4) Identifies customers’ and providers’ needs, clarifies information, researches every issue, and provides solutions and/or alternatives in order to avoid unnecessary call transfers. (5) Maintains knowledge of providers’ scheduling preferences and all procedures offered by PTCOA, credentialing limitations, and the location, schedule, and members of each provider team. (6) Reviews referrals ass...